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Let’s start with your day.
Jessica, real examples beat perfect answers. Set aside about 30–45 minutes together, or save and come back. Only the questions marked “Essential” are needed to submit.
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Interviewer follow-up
Ask “Tell me about the last time that happened.” Capture the trigger, workaround, people involved, frequency, and consequence before suggesting a feature.
Jessica’s role, interviewer, and anyone else whose daily work this system needs to support.
Describe a recent example. Who got pulled in, how often does it happen, and roughly how much time or money does it cost?
Picture a great workday. What becomes faster, calmer, clearer, or easier for you and the plumbers?
A familiar screen, a personal customer touch, a spreadsheet, a process, or a tool the team trusts.
